Privacy Policy

At Axis Suites Hotel Apartments (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, make a booking, or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, home address, nationality, and ID details provided during booking or check-in.
Payment Information: Credit/debit card details, billing address, and transaction records.
Booking Information: Dates of stay, room preferences, and special requests.
Website Data: IP address, browser type, device information, and cookies for site performance and analytics.
Communication Data: Messages or inquiries sent via email, contact forms, or WhatsApp.

2. How We Use Your Information

We use your information to:

Process and confirm bookings.
Communicate with you about your reservation or inquiries.
Provide personalized customer service.
Improve our website and guest experience.
Send marketing and promotional offers (only if you opt-in).
Comply with legal obligations and security measures.

3. Sharing Your Information

We do not sell or rent your information to third parties. However, we may share your data with:

Service Providers: For payment processing, IT support, and guest services.
Legal Authorities: When required by law or for security reasons.

4. Data Security

We implement strong security measures to protect your personal data from unauthorized access, alteration, or disclosure. Online transactions are processed using secure payment gateways with encryption.

5. Cookies and Tracking

Our website uses cookies to enhance user experience, track website performance, and personalize content. You can disable cookies in your browser settings, but some features may not function properly.

6. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

7. Your Rights

You have the right to:

Access and update your personal information.
Request deletion of your data (subject to legal and contractual obligations).
Opt-out of marketing communications.

To exercise these rights, contact us via the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

For questions or concerns about this Privacy Policy, please contact:
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: Axis Suites Hotel Apartments, Accra, Ghana